It seems that I can no longer use Norton Internet Security’s SONAR feature. Why? It keeps deleting my favourite text editor, NotepadCrypt, on the grounds that “fewer than 100 users in the Norton community have used this file”. It offers no other explanation.
I couldn’t care less if I’m the only NotepadCrypt user in the Norton community. The least I would expect is more detailed information as to what it has done that warrants its removal. I’ve used Norton Internet Security and NotepadCrypt together for years, and this has never been a problem before.
I can tell Norton to restore the file, and ask that it shall NOT be included in future searches, but it still gets deleted the next time I try to open it. And since it’s my favourite text editor, it tends to get opened a lot.
There appears to be no other way to exclude NotepadCrypt from searches, nor a way to tell Norton that the file is in fact safe. Indeed, when I use Norton to search the NotepadCrypt for viruses, it discovers no threats whatsoever.
I’m a bit puzzled.
UPDATE: Finally it seems that Norton has agreed to leave NotepadCrypt.exe alone. An automatic search-while-inactive trapped it again, but this time when I asked for that file to be excluded from future searches it surprised me by doing as I told it. Sonar no longer kicks in when I open it. Apparently persistence pays off. (13. Dec. 2010)