iPhone audio volume problem with Viber
April 16, 2012 16 Comments
Update 2, 11-Jan-2014: I haven’t followed up on this one in a long time (out of sight is out of mind and all that), but I ought perhaps mention that the Viber and music volume issue as per today is solved, at least on my iPhone 3GS. If you still experience the problem, make sure you have the latest available version of Viber. If you still have problems, it might be wise to address the Viber team directly.
Update: The Viber people have, to my pleasant surprise, responded to this blog entry (see comments below), and they say that the problem will be ironed out in the next update. Thanks, guys! I’m eagerly awaiting🙂
I use the Viber app on an iPhone 3GS with iOS 5.0. When I use the Viber app for making or receiving calls, or sending or receiving messages, the audio volume on the iPhone dips considerably – which is a nuisance if I listen to music. Apparently this volume dip affects sounds from all apps, not just the Music (previosly iPod) app. I’ve also heard of the same problem occurring on iPhone 4 and 4S.
This happens when Viber …
- Receives or sends a message.
- Receives or makes a call.
- Receives notification that a contact has started using Viber.
- Double-tap the Home button to bring up the Multitasking bar. Then double-tap the Home button again to exit the Multitasking bar. This should bring the volume back to normal.
- If not, bring the Viber app to front and repeat the double-tap operation described in step 1.
- If still no avail, tap Home to get to the main screen, double-tap Home againg and close Viber.
- If that still doesn’t help, perform a soft-reset (hold the Home and Standby buttons until the phone blanks out, then turn it back on).
I would like to point out that I have never had to go further down the list than number 3, which is good because on my phone a soft reset easily takes more than two minutes, which really cuts into my music listening.
Some suggest uninstalling and installing Viber. This did not fix the problem on my phone, although I got the volume back until the next message ticked in, but if the above doesn’t help you may want to give that a go as well.
I also point out that this four-step doesn’t actually solve the problem, but allows you a quick recovery whenever it happens, which to me, I hate to say, is a lot.
The above problem only occurs to me when I use Viber, which in itself is a great app but sometimes such a small bug can get on one’s nerves, especially when one is trying to give one’s newly acquired music album a good listening-through on the little Apple thingy. I have however not encountered this problem with another messaging app called WhatsApp Messenger, which works pretty much the same way as Viber messaging, including links and pictures. Since I use Viber mainly for messaging, not voice calls, the WhatsApp Messenger is a great alternative. Note: Unlike Viber, WhatsApp is not free, but presently costs a manageable USD 0.99 (NOK 7.00).
If anyone knows of a permanent solution to the Viber problem, I’m all ears (feel free to place a comment below).
- Viber home page
- Viber on App Store
- WhatsApp Messenger home page
- WhatsApp Messenger on App Store
- Apple user forum entry about this problem
I am not in any way affiliated with Viber, WhatsApp or Apple. I am simply an iPhone user who wants to get the most out of my product, and if possible help others as well.